Most frequent questions and answers.

No, we do not store or process your credit card details. We use a third party for credit card transactions. Payfast.co.za are a leader in credit card payments in South Africa

It depends when you order it. We send out parcels each business day. If you place an order late on Friday then we send it out first thing on Monday (excluding public holidays). Once the couriers have it it usually takes 4 to 5 days.

Unfortunately the couriers are not able to call ahead. You will get a tracking number so that you can track your parcel online.

If you are not always available then please consider using Pargo for delivery instead. With Pargo orders are sent to a store near you and you collect at your convenience.

If you are not entirely satisfied you may return the item within 7 days of receiving it. Please note that return shipping will be for your account. Note also that for a full refund we will require original packing and the item must be in brand new condition.

Yes, you can. Click on the EFT option during checkout and you can either do an EFT or a cash payment at your nearest FNB branch. Please note that for EFT payments the amount needs to clear into our account for our system to detect it before the items can be shipped.

You can make your purchases at a Shoprite / Checkers money market counter but please note that it could take up to 5 working days for them to send through the payment data. Please keep your till slip so that if they payment has not cleared after 5 days we can follow up with them.

You can contact us in one of three ways:

1.  Via our contact page (https://sweetstixtoys.co.za/contact-us/
2. Send an email to shop@sweetstixtoys.co.za 
3. Call us on 087 821 6550
4. WhatsApp Chat 074 050 8890 

Our office hours are Monday to Friday, 08:30 to 16:30, excluding public holidays.

We have two shipping methods:

  1. Pargo – delivered to a store near you (eg, Clicks). This cost R75 and is free for orders over R650.
  2. To your door. This cost R150 and is free for orders over R650

See https://sweetstixtoys.co.za/shipping-rates/ for more info.

We understand that not everyone feels comfortable entering their personal and bank card info into a website. If you would rather do things offline, please send an email to shop@sweetstixtoys.co.za or a WhatApp to 074 050 8890. If you send the products you want to the above WhatApp or email address we’ll email you an invoice which you can do an EFT for. Once payment clears we’ll ship off your order.